Refund policy
We offer a 30‑day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
For hygiene reasons, items that have been used cannot be returned.
To start a return, please email us at hello@millyandrose.co.za with your order details.
If your return is approved, we’ll provide instructions on how and where to send your item. Please note that returns must be requested and approved before being sent. Items returned without prior approval will not be accepted.
Damages and issues
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us at hello@millyandrose.co.za within 48 hours of delivery so we can resolve the issue as quickly as possible.
Non-returnable items
Some items cannot be returned, including:
- products that have been used or are no longer in their original condition
- sale items
- gift cards
If you’re unsure whether your item qualifies for a return, feel free to contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible), and place a new order once your return is approved.
Refunds
Once we’ve received and inspected your return, we’ll notify you if your refund has been approved.
If approved:
- Refunds will be processed to your original payment method
- Please allow up to 7–10 business days for the refund to reflect, depending on your bank or payment provider
If more than 15 business days have passed since your refund was approved, please contact us at hello@millyandrose.co.za.
Return shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items