Shipping policy
We want your Milly & Rose Baby Co order to arrive safely, beautifully and as quickly as possible. Here's everything you need to know.
Where we ship
We deliver nationwide across South Africa. From Cape Town to Johannesburg, Durban to Polokwane, and everywhere in between.
We do not currently offer international shipping.
Shipping costs
Shipping costs are for the customer's account and will be displayed at checkout before you complete your purchase.
Processing times
All orders are processed within 2–3 business days of payment being confirmed.
For EFT payments: your order will only be processed once proof of payment has been received at hello@millyandrose.co.za with your order number in the subject line. Please note that goods will not be dispatched until payment has been verified.
Estimated delivery times
Once your order has been dispatched, estimated delivery times are:
- Major cities (Cape Town, Johannesburg, Durban, Pretoria): 2–3 business days
- Other towns and suburbs: 3–5 business days
- Outlying and rural areas: 5–7 business days
Please note that these are estimates only. Delivery times may be affected by public holidays, peak periods or courier delays outside of our control.
Tracking your order
Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your parcel directly with the courier.
Pre-orders
If you have placed a pre-order, your order will be dispatched on the date specified at the time of purchase. You will receive a dispatch notification with your tracking number on that date.
Incorrect delivery address
Please ensure your delivery address is correct at checkout. Milly & Rose Baby Co cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you realise you have made an error, please contact us immediately at hello@millyandrose.co.za before your order is dispatched.
Damaged or lost parcels
If your parcel arrives damaged, please photograph the packaging and contents immediately and email us at hello@millyandrose.co.za within 48 hours of delivery. We will do our best to resolve the matter as quickly as possible.
In the unlikely event that your parcel is lost in transit, please contact us and we will liaise with the courier on your behalf.
Your rights
As a South African consumer, you are protected by the Consumer Protection Act 68 of 2008. Nothing in this policy limits or waives your rights under the CPA.
Questions?
We're always happy to help. Email us at hello@millyandrose.co.za and we'll get back to you within 1–2 business days, Monday to Friday.